Dear Sir/Madam I have worked as a customer service consultant at MTN 173 for 9 years, from 01 November 2008 up until the 31st of December 2017. The experience from MTN has taught me how to build strong relationships with clients of different cultures, race, background and colleagues in different departments in the organization. I have the ability to work within a team as well as cross-team. I have proficient knowledge in Microsoft office software and Siebel CRM application, good telephone etiquette, sales etiquette and great customer service I am a hard worker and dedicated to any given task in line with the work that I do, and also, I go extra miles to make sure that I resolve most problems at a given time. The great services I rendered to clients made it possible for me to receive several employee rewards and compliments via emails, phone calls and on Hello-peter website during my tenure at MTN. I am enthusiastic to be a valuable asset to your organization by contributing positively which will help in its growth and possibly further building of trust. Yours Sincerely Enock Bilankulu