I have 10 years of work experience in the Customer Service industry, thus I have a successful track record of problem-solving, multitasking, communication skills, telephonic manners and decision-making skills. I find myself very confident to say I am the best candidate for this particular vacancy. My present position includes incoming calls related to general info, stock sourcing, online book selling, front desk operation, parcel tracking liaising between stores and customers from our Customer Care department. My position has taught me the significance of clear communication and friendly service over the phone. In my current role, I resolve customer problems, reply to customer’s complaints and compliments, source and dispatch online parcels and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success. I am a highly methodical, amenable, and results orientated team player who is experienced in taking multiple requests from customers regarding products and services. I have also worked as a Bookseller in our physical stores promoting new stock and interacting directly with customers where I successfully incorporated my solid communication skills to effectively interact with a huge team of associates while simultaneously building a bond with customers and management.