I am an enthusiastic and knowledgeable IT professional who can provide end-user support as part of any IT Service Operation. A logical thinker who can handle 1st/2nd line support calls, analyze and investigate problems, implement fixes, escalate support calls to 3rd level and work closely with the engineers to resolve end-user incidents. I have eight years of IT Support experience in the Higher Education sector, and I am an individual who has in-depth technical knowledge and expertise in IT Support.