Ioanna Theodorakopoulos-Cozett Email: ****@*****.*** Mobile: +27 (***)-***-**** Nationalities: South Africa/Greek Date of Birth: 11th July 1987 Residence: Heathfield, Southern Suburbs A reliable and trustworthy individual with excellent customer service and admin skills, hardworking and can work in a team as well as meet deadlines on my own initiative. I am well organized and have an excellent telephone manner. QUALIFICATIONS School: Priory School, Portsmouth UK completed 2004 College: Highbury College, Portsmouth UK completed 2011 VRQ Level 2 and 3 Beauty Therapy and Make-Up, Massage Therapy NVQ Level 1 Customer Service Level 3 Diploma Anatomy and Physiology VTCT Level 3 Diploma Reflexology GNVQ Level 3 1st Diploma in Media Moving Images GNVQ Information Technology, Grade Distinction GCSE Nine subjects including Maths, English, Art and Design CAREER HISTORY Greeff Properties Head Office (Kenilworth) – Administrator – Jan 2019 - Current • List on Show properties on PropCtrl • Setting up Sunday Showhouses spreadsheet for management • Submit all A-Z’s on Adbuilder • Load properties on Zoopla and International Christies website • Keep track of all office referrals • Assist at switchboard • Add costings to excel spreadsheet for CPG/Choices and A-Z’s for accounts department • Contacting Propdata for any issues and errors on PropCtrl Engel and Voelkers Southern Suburbs (Claremont) – Team Assistant – Feb 2018 – December 2018 Reason for leaving: Retrenchment • Onboarding and removing agents on the company system and server • Training new agents and admin staff on all systems (Revolution, Lightstone, CMA, G: Drive, Intranet, EV Life, Private Property, Property24) • Sending all referrals through the CRM to the appointed office • Creating the monthly National Guide magazine layout and sending it to DTP for approval • Transferring previous agents’ database to new agents on CRM • Answering switchboard and assisting with calls • Purchasing of require stock for staff through our printing suppliers • Assisting in registering staff on the EAAB website and obtaining an FFC certificate • Listing all agents’ properties on all sites • Weekly newsletter to all online subscribers • Setting up agents for Sunday Showhouses • Sending off all sales documents to seller, buyer and attorneys • Sending off commission files to accounts • Updating all websites, and show window with new listings, and events for the month Gilt-edge Travel – Receptionist – March 2017 to Feb 2018 Reason for leaving: Resigned • Manning the switchboard • Assisting with all department’s admin/filing • Ensuring the boardroom is booked accordingly. • Contacting suppliers for any printer, phone issues. • Setting up courier pickups, waybills, packages. • Assisting the MD and FD with any admin/ PA requirements. • Updating the extension list and birthday list. Blue Bottle Group (Coastal Office) – Administration Assistant - Jan 2016 – Oct 2016 Reason for leaving: Office Closed • To assist with inputting new clientele data on the Excel spreadsheet. • Ensuring all documents are FICA registered. • Ensuring all new members applications are completed correctly. • Responsible for all supplier account opening as well as closings. • Liaising with sales reps, management assisting them with all duties when and where required. • Answering phone calls and assisting clientele with all current issues. • Minute taking in the Monday Morning Meetings. Vida e caffe Holdings Pty Ltd – Receptionist - Sept 2013 to Sept 2014 Reason for leaving: Contract ended • Answering switchboard • Setting up boardroom • Meet and greet clients • PA to CEO and MD • Opening all Vida franchise and corporate stores • Ad hoc duties to all staff SA Chefs Academy – Administrator/ Receptionist - Feb 2013 to Aug 2013 Reason for leaving: Better opportunity • PA to the owner • Meeting and greet all clients/students • Answering switchboard • Ad hoc to all staff • Stock order for the Chefs kitchen KEY SKILLS Administration • Flexible, multi-tasking, team-oriented work ethic. • Organized and punctual • Students’ Union president – International, EU and inland administration and academic. Client Service • Dealt with a wide range of customers in a professional and efficient manner. • Responded to difficult and challenging problems under pressure. • Liaising with all departments and external suppliers Communication • Providing accurate and consistent information. • Excellent English written and verbal communication. • Commended for delivering excellent client service. Information Technology • Computer literate with good keyboard ability. • Proficient in the use of Microsoft Office, including Word, Excel, Outlook, PowerPoint. References given on request