As you review my enclosed resume you will see that I have extensive knowledge from my current studies and experience as a customer service assistant in the retail industry where I was responsible for reviewing and processing accounts. I have proven myself to be a competent team player with the capacity to manage a number of diverse customer support functions. My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. My comprehensive knowledge of the specific tools, procedures, and resources necessary for the successful management of a large and diverse customer base has enabled me to efficiently implement strategies for large-scale customer support and service. I am a highly motivated employee who is passionate about providing exceptional customer service and satisfaction. If I do not have the skills you are looking for please give me an opportunity to prove myself, I am most definitely willing to learn. Thank you for your time and consideration and I look forward to hearing from you soon.