Jacques Muller has more than 8 years experience in customer improvement roles. The core of his career focused on customer experience management, business process reengineering, market research and data migration. With Jacques technical skills he is the ideal candidate to interpret business requirement and translate to technical deliverables. Using creative problem solving, techniques, Jacques is able to find root causes and solve whatever problem. Jacques ultimate goal is to create customer centricity within an organisation and support leadership in achieving organisational strategy. Experience: GSM Telecom, Customer Experience, Employee Experience, UX And UI Digital Design, Agile Fundamentals, Market Research, Consumer Insights, Project Management, Account Management, Design Thinking, Technical Business Analysis, Data Migration, Process & Quality Management, Contact Centre Management, IS Transformation