PERSONAL Proficiency Skills and Competencies . ITIL service management skills ·        Computer packages (SAP, Pastel ,Sage Pastel, MS Office, Services-Now) ·        Good interpersonal and communication skills ·        Ability to manage conflict ·        Frank and honest in communications ·        Proactive and seeks improvements in progress ·        Ability to work under pressure ·        Collaborative teamwork and relationship building