Janike Janine Brough is a seasoned professional with 9+ years of experience in both marketing and customer service management. Her unique blend of expertise allows her to bridge the gap between brand promotion and client satisfaction, building cohesive strategies that drive business growth. Her analytical approach combined with her deep understanding of consumer needs, has consistently delivered improved loyalty and increased revenue for her employers. As Marketing, Bookings, Events & Call Centre Manager, Janike oversees large group reservations across multiple branches and locations, leading a team of agents. She has optimised booking procedures, established a specialised call centre for events, and expanded operations to several regions beyond Gauteng. Her role encompasses creating client interaction processes, developing advertising materials, managing social media content, and overseeing the company's new website launch. Her collaboration with mall managers has resulted in successful campaigns, enhancing industry presence. Janike holds a Bachelor of Technology in Marketing and a National Diploma in Marketing from the University of Johannesburg. Her commitment to continuous learning and ability to adapt to rapidly changing sector conditions make her an invaluable asset to any organisation looking to strengthen its market position while maintaining exceptional customer relations.