I am passionate about excellent customer service, and I believe training staff properly and extensively to be the key to providing a high standard of customer care. My many years of experience in developing training material in different roles gives me varied insights and ideas to draw upon when applying different training methods to keep staff engaged and interested in training. I enjoy the challenge of managing staff – I have a hands-on approach and I value developing good working relationships. I find a great deal of job satisfaction in seeing staff grow through training and coaching. I have excellent software competencies and can quickly pick up new software programs. As I use many of the advanced features of Microsoft Outlook, Word, Excel and PowerPoint on a daily basis, I have gained extensive knowledge of these packages and have also completed advanced training in many of them. I am well acquainted with software packages such as MSSQL and Microsoft CRM, and am familiar with many others. Whilst I enjoy being part of a team, I can work on my own without supervision, use my initiative, and motivate and manage myself. I possess strong attention to detail and am well organized - this lends itself to strong administration. I take pride in my work and have a very high work ethic. I easily apply myself to problem solving and often find that my well-rounded troubleshooting ideas and logical approach leads to positive results. Besides a sound computer literacy foundation, I have done some technical writing and have compiled manuals and workshop notes for end users as well as technical reference manuals for use by technicians onsite.