Dedicated and self-motivated professional with an exceptional problem-solving ability, critical thinking, and customer service skills. Offering over ten years of work experience across the IT sector. Strong communication skills to collaborate effectively with both technical and non-technical colleagues and clients. Dedicated to helping customers resolve issues and cultivating a positive image of the company and excels in both team environments and alone. Joseph has a proven track record of serving as an effective liaison between companies and their potential and current clients. He works to keep and increase customer satisfaction with every interaction and understands the importance of delivering the mission of a brand with every action and interaction that takes place. Knowledge of technical support systems and experience in performing maintenance regularly to identify inconsistencies. A candidate ready to utilize his well-rounded experience in IT and customer service to excel in any position.