My skills and knowledge is/was to Develop workforce plans based on current and future capability requirements. Ensure implementation of effective workforce tasking and performance management in line with specific plans. Develop people competencies and capability through implementation of effective coaching activities. Ensure an open, motivated and harmonious work environment in line with the company. Manage customer service plan in line with the customer service strategy. Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the Company guidelines. Ensure correct and timeous implementation of promotions, markdowns and other communications, in accordance with standards. Ensure the store’s sales and profitability targets are achieved in line with profit pattern and budgeted targets. Managing expenses to realize profitability targets and take the required action to correct out of lines relating to operating expenses.