With 24 years of hands-on experience in recruitment, I am a seasoned specialist consultant dedicated to enhancing organizational performance and driving growth. My expertise spans across IT, Contact Centres, Office Support, and Finance, where I excel in recruitment selection, flexible resourcing, workforce management, and onsite management of entire agent workforces.I bring a deep understanding of the intricacies of contact centers, ensuring strategies and processes are in place to maximize productivity and ensure customer and staff retention. My passion lies in aligning talent architecture with business goals, backed by a strong foundation in research, diagnostics, training, and development. I’m committed to coaching teams to achieve their highest potential, all while fostering a culture of continuous improvement and customer http://www.******.***: Recruitment & Selection, Talent Architecture, Research & Diagnostics, Training & Development, Coaching.