Results-oriented professional with comprehensive experience in driving change within market analysis, customer insight, market strategy, customer relationship management, and market communication in the retail industry. Solid track history of success in business needs assessment, functional specification development, data retrieval, mitigating risk, and business rules/processes evaluation. Expert in assessment of options, feasibility studies, product delivery, cost and benefit evaluation, training, and root cause analyses, and process improvement strategies. Ability to identify scope of work and maintain a plan to track tasks and able to transfer knowledge to data analytics as well as develop numerical, analytical, and organisational expertise. Proven expertise in: • Strategic Planning & Implementation • Product & Project Management • E-mail & Social Media Marketing • Search Engine Optimisation • Risk Assessment & Mitigation • Quality Assurance & Control • Client Relationship Management • Staff Leadership & Training