Dear Sir/Madam My name is Kgomotso Mentoro and I believe I have the skills, experience and knowledge that you may seek for the said position. I am currently working as a core servicing consultant at Kaelo Health with experience in web chat, client service and administration. This includes experience in the industries of telecommunications, gas and electricity, long and short term loans, insurance, cell phone contracts, debt collection as well as medical insurance. My daily tasks entailed: servicing client calls or e-mail s per quality assurance document. Finalising calls/emails at first point of contact where possible. Ensure that more complex queries are escalated as per escalation process. Utilizing all systems and resources at my disposal to provide clients with a correct resolution. Exercising good judgment and providing essential information, whether or not I am requested to do so as well as effectively handling irate customers as per quality assurance document. I have excellent track record in delivering exceptional customer service and was recognised as one of the top 10 on our Net promoter survey (Feedback survey on service by customer). Applauded for my tenacity, good manners, patience and willingness to assist. I am confident that I could make a valuable contribution to your company, and I would welcome further discussion of my application. I am also available immediately for an interview. My Curriculum Vitae is attached for your perusal. Kind regards, Kgomotso Mentoro