I am currently on a 6 month contract with Blue Label Telecoms in the Customer Relations division. My extensive experience and success in Senior Management and Administration in different Operational fields allow for me to confidently apply for this vacancy. My expertise lie in effective leadership through goal driven strategies and strong administrative acumen. Establishing solid and trusting partnerships through exceptional relationship-building skills; utilizing positive energy and interpersonal abilities to secure employee and management trust. I have more than 12 years senior management experience with effective administrative auditing and process implementation. My people skills are professionally diverse through problem solving, procurement and events coordination. I am fully bilingual in English and Afrikaans and have extensive program knowledge. The following achievements demonstrate my qualification for this position: A process-centric leader with the ability to integrate people strategy and practices to deliver business objectives. Innovating dynamic policies, programs, and initiatives to optimize employee morale and boost retention and satisfaction while providing ongoing advisement and feedback to senior management teams. Directing recruitment, performance appraisals, and change management to generate streamlined, efficient operations. Through effective Leadership have increased retail stores GP% by annual 42%. I have turned non performing A store to performing with a comp of 105% on LY. Administratively being a detail person i have had the highest Audit results in my division. Through succession planning and development have proven high retainment and promotions based on KPI's.