Lerato Maphasa I have been in the Hospitality industry for more than 10 successful years. Through my exposure, both academically and my work experience, I have learned and added a vast amount of value in organizations I have been employed at. These are very successful organizations/ brands. Yum Restaurant International – KFC brand being, one of the successful bands I have been a part of. I am fanatical about customers, putting a smile on their faces and providing Quality Service. Food and Hospitality are my passion. Accountability, self-confidence, hard work, loyalty and being committed, paying attention to detail, a great team player, focusing on excellent results, pursuing new skills are the characters that have paved my way to success in this industry. These are just some of the attributes I have portrayed in my career, that have constituted my success and growth. I hold a BTech degree in Food Service Management and that has opened doors for me in this industry. I managed to put the theoretical knowledge I acquired, into practice. My experiences in the industry have contributed immensely to the vast amount of skills I possess at this point in my career. I am a Leader; I have been in the Management/ Leadership role for a long time. What is important to me as a leader has always been ensuring that I work or lead the right people, a correct number of people at the right time, who have the same vision as mine and the company we work for. I always made sure that the working environment is conducive and resources available for everyone to be provided the opportunity to reach the goals, as required. I am devoted to growth, be it people, profit, results or an organization as a whole. My number one priority and passion has always been to mobilize people to perform to the best of their ability, in every way possible. My experience is that working with well-skilled individuals and groups allowed me the ability to ensure that all spheres and areas of the departmental functions are run smoothly, effectively and efficiently. My current passion is imparting skills and knowledge to others for the achievement of breakthrough results in this industry. I am currently a freelance Food Service Operations Coach. I evaluate performance regarding Standard Operating Procedures, Key performance indicators, Occupational health and Safety, and HACCP and 5-star operations principles in Food and Tourism establishments. I subsequently provide coaching and recommendations from the findings/ evaluation results focusing on maximizing performance, effective and efficient management of resources including scheduling, customer service, sales-driving, Costing, forecasting and invoicing. I have received great performance awards in almost all the institutions I have worked for. I received Best Operations Evaluation Reports Specialist from Yum Restaurants International (KFC), where 20 of the restaurants I looked after improved in either KPIs. I was one of 10 selected operators our of 48, from Operations staff members during company restructuring at Taste holdings (Domino’s Pizza brand) where the 38 employees were retrenched. I perform exceptionally well in the following areas, Sales building, coaching, presentations, building relationships, customer service/satisfaction, and leadership. More information and references are available when/as requested.