I am an experienced IT professional specializing in Service Delivery, Operations, and ITIL-based management. I hold Postgraduate Diploma at NQF Level 8 in Information and Technology Management through the Management College of Southern Africa (MANCOSA). Currently serving as a Major Incident and Problem Manager, I am well-versed in resolving high-impact incidents, and ensuring seamless service operations. I’ve collaborated with leading organizations such as CMC Networks, BCX, Bytes Technology Group, Eskom Megawatt Park. My expertise includes incident management, first line support, problem resolution, and ITIL processes.