•Combined +/-15 years of experience in an IT support/Admin role with Macmillan Education SA, SABC; SAIDE and Population Council documenting/resolving help desk tickets, installing/repairing/upgrading equipment and peripherals, and creating mailboxes and accounts while ensuring optimal system functionality and minimizing downtime. •Demonstrating superior organizational, analytical, problem-solving, and communication abilities. •Travelled and offered remote IT support to Namibia Publishing, Zimbabwe, ESwatini (Swaziland); Lesotho and Botswana. I