I am an innovative and conscientious leader who has a successful background in achieving excellent client service while creating and developing a high performing team. I possess a range of knowledge and experience that will allow me to contribute positively toward the success of your company. My expertise lies in team management, risk management and managing operational efficiency. The following summary of my experience in the call centre environment and leadership role can be found in detail on my attached resume: -I have more than 8 years’ experience in the customer service industry and 6 years as a team leader. -I have experience and background in the banking industry (personal and business banking), government projects (SASSA campaign) and insurance; and I’ve also had an opportunity to work in both local and international call centre processes. -My motivational skills allow me to connect on a personal level with my team members and get them working to the best of their abilities and also being accountable and responsible for their work. -I can handle customer complaints and escalations promptly and turn a previously unpleasant experience into a great one, leaving the customer feeling cared for, heard and prioritized. My proven ability to drive success and excellence in a customer service team, along with my exceptional communication skills, motivation and relationship building as well as problem solving skills will contribute immensely to the success of your company