Personal competencies ● Good verbal and written communication skills. ● Socially confident, quick to establish rapport and able to maintain relationships even when communicating disagreeable information. ● People management skills, including teambuilding, motivation, team goal planning and the ability to use team expertise to full advantage. ● Logical thinker – has a clear, focused and methodical approach to work. ● Customer service-orientated. ● Results-orientated, driven to realize business service objectives in the centres. ● Team player – approachable, receptive to ideas/feedback from others. ● Tough-minded, rarely upset by criticism, able to retain optimism despite set backs. ● Accepts the challenges that go with a mobile, rather than desk-bound position. ● Self-motivated and energetic. ● Exacting – considers all the facts, options and outcomes prior to making decisions Planning ● The ability to meet tight deadlines and to satisfy customer service requirements in an environment laced with a wide variety of problems and unexpected challenges ● Able to interpret, analyze, evaluate and formulate plans based on information from a number of sources. ● Take a short to medium term perspective with regard to business planning. ● Build in the provision for adjustment in planning and ensures plans are practical and in line with business objectives. References