I am an applicant with more than 5 years of work experience, most of which has been on Sales and Administration. I have been performing tasks associated with providing general administration and support services within the department. Currently, I am working as a Technician mainly in Electrification and Building related work. With my combination of knowledge, skills and experience, I am confident that I am prepared to make an immediate contribution into the field. SKILLS Service: - Extensive client service work, resolving and addressing needs and disputes, and seeking methods to improve customer experience. Hardware: PC (Win95-2010 including Vista and XP) hardware and software setup/maintenance. Software: Troubleshooting Diagnosis MS Packages: Word Excel Outlook PowerPoint SAP Explorer / E-mail