A multi-skilled and naturally driven individual with over five years of experience in the Credit Controller / Collections industry. I have extensive knowledge and experience in the collections industry. I have good business management skills and take responsibility and accountability in whatever I do. I pride myself on my client relation skills and my passion is to turn an unhappy client into a very happy one. I build good relationships with people, clients and colleagues to an extent of getting renewed business. I have a strong personality with good leadership skills and I lead by example. I enjoy the planning and project management side of my job. I am good with laying out business plans, structures staff optimisation and budget planning. It is proven that I can handle difficult clients / colleagues and perform well in stressful situations. I have always been very passionate about anything that I take on and work hard to achieve my goals. That is the reason why my scope of work has increased to way beyond my job description.