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Luyanda B.

Call Centre Agent

  • Hourly rate: R50 /hr
  • Experience: 2 Years

About Luyanda

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I am a very motivated young person, who knows what he wants. I come from a poor background, of poverty and lack of opportunity but I was always taught at home that to get what you want you need to "wake up- and work to get it". I live by those words. But on top of my professional motivations, I am a socially active citizen and a good example to my younger siblings- I also love art. Anything, music, drawings, paintings, literature, poetry- whatever allows us humans to express ourselves. Unfortunately, I cannot sing, or draw very well. I know how to stand in front of people and speak though, and so I choose to express myself using words- through POETRY. I am very adventurous young man who is open minded to everything. I am a first born in my family who leads by example to my siblings, under my supervision they are well led. I have utmost respect for my elders, and also show the same aspect to new people that I meet in life because there is always a lesson behind every person you meet. I am self motivated through my achievements, also possess good analytical skills, strong intuitive mind and the ability to work with other people. I am very vibrant person. I understand my weaknesses and I have embraced them, hence whenever I fall I fall forward. This has taught me that in life we mainly focus on our strengths and when it comes to failure we don't know how to react. This reactionary has made me be to be influential and a reliable leader. Through my school career I was an above average student, who was familiar with the top list of students recognized. Also, I was trusted by the school's governance to be the Headboy 2014/2015 which is a witness of good leadership skills. I did not only excel academically but I was leading the school soccer team which won the Powerade championship tournament in 2015. In my work career I have been one of the recognized Retail Viking team for the best associates at http://www.******.*** in 2018. Where I have gained knowledge on how to multi-task and work under pressure by taking international calls. Also, in 2019 at Capita South Africa on internal competition I was recognized as one of their best advisors due to my score recorded at the Carphonewarehouse campaign, where I have gained strong phone handling skills, excellent communication and presentation skills. Most importantly the ability to multi-task, prioritize and manage time effectively. In 2018 I worked as an all rounder at Tables Bay Hotel at V&A Waterfront in different departments which included the Camisa restaurant, banqueting, Union bar, and the lounge which helped me to be able to function and adapt in changing work duties and be very aware and sensitive to the highest sense of my environment. Through all these accomplishments I have become the most humble person you could ever meet, and I am always willing to learn and adapt to changing new environment.

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