• International BPO, dealing with UK Customers, attending to their energy needs. The energies being Gas and Electricity. • Worked with Google Docs to streamline document sharing with UK based staff. • Worked on Salesforce, MS Teams • Subject Matter Expert on BoostCare, adept at first time resolution of queries • Listening to calls from sales made to ascertain the validity of sales as per FAIS Act guidelines. • Uploading of calls and creating transcripts of errors found on calls in order for a follow up with customer and ensure that there was full disclosure to the client about the product and it’s ambits. • Translation & Transcription of vernacular calls to find if client was misled at POS. • The company was certified with ISO:9001 • Reselling or Upselling products to clients. • Exposure to CRM software (Salesforce, Sugar, The Zone) • Liaising with banks to update mandate held by the FSP upon resolving disputes with clients i.e. the reversal of debit orders, product dissatisfaction, & affordability issues. This was to ensure the company was always compliant with the FSCA. • Creating MTD reports on cancelled/retained customers and tracking the rate of attrition