Highly Skilled in the Auto Motive Industry, I read your position With Interest. My experience aligns well with the qualifications you are seeking and I am certain that I would make a valuable addition to your organization. With more than 20 years’ experience, I am adept to overseeing daily sales operations, training sales people to maximize performance, and improving dealership customer service. Moreover, while my on the job experience has afforded me a well –rounded skill set, including first rate Team Management and motivational abilities, I excel at : Assist with streamlining Workshop Processes Maximizing Productivity and Efficiencies Ensuring Warranties are brought to current status including negotiating with Manufactures to assist with older claims on Age Analysis. Increasing CSI to above National Average (High 90's) training all frontline staff. Training Technical staff to assist Frontline staff with queries and dealing with customers. Ensuring Parts are ordered and Follow up carried out with regards to rebooking if parts cannot be replaced when vehicle is booked in. Ensuring proper systems are used with regards to customer follow up. Ensuring Daily follow on WIP is carried out, system and reports will be put in place. Ensuring all Cash Outstanding is up to date, system and reports will be put in place. Technician’s hours and clocking monitored efficiently assisting Production Manager/Forman with regards to underperforming technical staff to ensure maximum productivity. Put in proper system in order for vehicles to be tested and costed on hourly basis to avoid bottleneck at peak periods, this will include Drivers collecting customers, collection and drop off service. Effective booking systems including 1 and 2 hour Servicing and Repairs so customer can wait for vehicle. Maximizing costing to increase daily hourly sales costing and Warranty Clerks will be intensively trained. Ensure proper filing system in order to find job cards efficiently in the case of query from Customer, OEM or Audit. Complete training with Service Manager and Admin Staff in order to maximize inefficiencies with regards to proper data from DMS proper graphs and Pivot Tables. Assist in all areas with inefficiencies.