IT. Desktop Support Technician Dear Sir / Madam, I am hereby responding to your advertisement for the ICT Support Engineer. As a certified ICT Support Engineer, I would bring a level of professionalism and accomplishment to your organization. I am currently unemployed and available immediately, lost my previous employment due to the termination of the contract between the client and my company. My main responsibilities was to assist users with ongoing technical issues, both hardware and software support. Make sure that outstanding calls and new one are attended to and updated on regular basis. Install, move and also change new ICT equipment’s. Carry out standbys. I performed most of my work from clients’ sites like, Telkom, Standard Bank, AFGRI, Rainbow Chickens, BHP Billiton / South 32 mines and South African Airways. I am a goal driven individual who can work under pressure and also a team player, able to share my experience with junior employees who are new in the career. I possess the experience and the necessary skill set to help your organization meet its client expectations and look forward to discussing my qualifications with you and possibly meeting in an interview at your earliest convenience. Yours Faithfully, Malatsi Humphrey Koko