An experienced Branch Manager with 16 years experience in the financial and banking industry. I am highly motivated, committed, diligent, determined and promote positivity to influence efficiencies. My current responsibilities are: Strategic People Management and Support, Operational Management, Marketing Management, Compliance and Cost Management. I voluntarily assist the business by identifying, reporting and monitor bottlenecks and changes on systems and processes in order to enable business efficiencies. I was a Senior Quality Analyst for 6 years. My responsibilities were to initiate and implement quality improvement strategies, re-engineering processes and business rules, managing coaching programmes, implementing and monitoring consultants development programmes. I will use my capabilities, talents and efforts to become a good contributor to your business.