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mandy m.

Call Centre Agent

  • Hourly rate: R40 /hr
  • Experience: 3 Years

About mandy

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I have three years of work experience as a secretary, one year receptionist & three years in call center as a IT Support Specialist , one year as Graphic designer, one year of being a Junior Front-End Developer in a large organization responsible for handling all calls and visitors in addition to providing extensive organizational and administrative support. I am a self-directed and independent worker who has taken the initiative to learn as much as possible about the company I work for in order to become a valuable information resource. Among my particular strengths are my organizational and planning skills. I have developed a number of processes to manage my many work tasks and make sure I meet the demands of a fast-paced work environment. I utilize technology to assist me wherever possible and have a good working knowledge of a number of computer applications including MS Office. My strong communication skills and an outgoing, energetic personality ensure first-rate customer service to both clients and colleagues. I thoroughly enjoy dealing with a wide variety of people and take pride in being a receptionist. My experiences include desktop IT Support,Fixing PC, ISO installations, PC password recovery, Graphic Design, web developer,resolving issue logging, Scrum and Kanban processes, project management and administration. In addition to my experiences, I am highly motivated, very hard-working and quite eager to learn new things. I have excellent computer, communication and multi-tasking skills. I am familiar with most multimedia platforms and I have excellent telephone etiquette. I work well under pressure and I am very dedicated to meeting deadlines. As I have mentioned before, I have an exceptional analytical ability. I can identify and address issues as soon as they arise and I have a talent for managing information. I am a fast learner, I adapt to my environment very quickly and I am also team-Orientated. Company enjoys an excellent reputation and I am confident that I would be an asset to your company. I would appreciate the opportunity to discuss my abilities in more depth and am available for an interview at your earliest convenience. Please contact me via phone or email to arrange a convenient time for us to meet. Thank you for your time and consideration and I look forward to speaking with you soon

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