I am a dedicated and successful Corporate Store & retail Manager. I am certain I will make a valuable addition to your organization and your team. With More than 14 years in Tele communication industry particularly Vodacom, I am Adept in managing daily Customer care and sales operations overseeing employees and implementing promotions. While on the Job experience had afforded me a well-rounded skill set, including •Motivational and leadership abilities. •Responsibility for the store’s headcount. •Responsibility for the proper applications accesses to all team members. •Responsibility for operational and administrative management of the store. •Responsibility for store’s security, stock level and cash handling practices. •Increasing Customer satisfaction throughout reach and special offer •Identify behavioral and coaching requirements for staff •Responsibility for the delivery of World Class Customer Experience. •Responsibility for the customer retention policies. •Responsibility for team’s business awareness. •Responsibility for the proper handling of escalated customer complaints. •Responsibility for the team’s attendance of all knowledge trainings I am an extremely enthusiastic Individual and would welcome the opportunity to make your company proud by exceeding set business goals. Please review my attached resume for additional details regarding my expertise and career achievements. I await your feedback regarding an opportunity