I have extensive customer service experience, that is both face to face and telephonic. I am currently employed at MacMoney as the call centre manager, I manage both inbound and outbound calls. My previous experience includes 4 years experience in retail and further worked in a call centre industry for 11 years. I have experience as a Quality Assessor, for 3 years. I was also involved in the quality team that designed the Evaluation Form for the Call Centres whereby we identified the type of questionnaires that must be included in order to maintain good quality service for the Business. I have coaching experience, I have managed a team of about 15 agents at the most and have built a very productive and determined team. In addition to this I love motivating my team to better our performance and ensuring that we meet our target at all times.