Dear Sir / Madam I have in-excess of 20 years experience and I have worked at executive level for multinational organisations within my field. I have designed and implemented various systems to improve the efficiency of the environments I have worked in. I have built and maintained excellent client services. I have arranged events and functions for staff and client groups of up to 500 people. I believe that I have the necessary: o Assertiveness. o Attention to detail and quality orientation. o Communication skills. o Confidence and decisiveness. o Customer service orientation. o Listening skills. o Persuading and influencing. o Planning and organising skills. o Pro-activity. o Professional discretion and confidentiality. o Relating and networking skills. o Reliability. o Self-motivation and personal drive. o Time management skills. ACHIEVEMENTS: • Various staff performance awards. • Passed honours degree cum laude. • Passed all subjects for Human Resource Management programme with distinction. • Passed undergraduate degree cum laude. • Academic excellence awards / certificates from Durban College of Education. I believe that my range of skills, excellent interpersonal abilities, initiative, work ethic combined with a service-oriented nature and ability to liaise at all levels will be an asset to your organisation. I would greatly appreciate an opportunity to use my high energy levels and passion for excellence to make a success of any administrative tasks your organisation requires. I look forward to a favourable response to my application and please do not hesitate to contact me should you require any further information. Kind regards Merle-Ann Handley