Mike is an experienced and versatile IT professional with over 30 years’ experience in the IT Industry, originally from a software development background, for the last 11 years he has been working exclusively in Technical and infrastructure Project Management He has a proven track record in managing IT projects and teams remotely, he has spent 9 years on customer sites in consultancy roles with his outstanding leadership and organisational skills complementing his exceptional problem-solving ability He is used to working under pressure to deliver results on time, within budget in government, commercial and financial environments. He uses his extensive local and international skill-set with excellent communication skills he uses to manage culturally and geographically diverse teams and projects He is adept at presenting solutions at all levels, at the two extremities: he has presented formal sales solutions to informal traders as well as presenting IT Proposals at Board level within the insurance, banking and investment banking sectors. He has proven experience managing technical and infrastructure IT Programmes and projects using his thorough understanding of project/program management techniques, performance evaluation and change management principles He would be best described as a senior IT professional with a proven track record in multiple IT disciplines including: Technical Project Management (TPM) using ITIL / Prince2 / PMbok / Agile & Citibank internal, IT architecture, large rollout Projects ( O/S, Migration, software and infrastructure) , Environment/Network Architecture, S/W Development (SDLC) management, IT Operations, Transformation & integration, System design and Integration, Testing, DynaTrace, Application & Infrastructure Performance Management.   Business Areas’ experience: (Alphabetically) Accounts Payable and Receivable, Application performance management (APM), Banking, Budgeting, Business Intelligence, Data Audit, CRM, E-commerce, Education, Electronic Data Transfer, Environment Management, Expenditure Control, Financial, Global hard and software Rollouts, Insurance(long and Short), Investment Banking, Kiosk development, Data Warehousing, Network management, Oracle GLDI, Pay-roll, Personnel, Sales and Marketing, Telecommunications, Test Automation Software & Operating Systems experience: AWS, Cherwell, Service Now, Active Directory (AD), Amateo, Archer, AS400, Astra Quicktest, Atlassian/ Jira, Bluecoat , Cisco, CITRIX, Citrix Xenserver, Connection Broker, Dameware, Devon IT, DynaTrace Managed, Dynatrace AppMon, Clickatel, ESX(Vsphere 4&5), Fidelio, Ghost, GroupWise, HEAT, HIS, HP Openview, HyperV , Hummingbird, IE 4-6, Kubernetics, Linux , Loadrunner, Mind Manager, Ms Access, Mitel, Ms Exchange, Ms Office (95-10), Ms Project, Ms transaction server, MSMQ, Net Support, NetFlow, NetWare 3-5, Oracle discoverer, Outlook, Pegasus, Peregrine, Prognosis, SAS, WPS, Quadriga, Remanco, Rightfax, Rumba, SharePoint (SPS, WSS), SQL server; TCP-IP, SSMS, SSIS, SysTrack, Tobit, VISIO, VMware, Web open connect, Windows (95-10 inclusive)