For two years, I worked in both a call center and an office environment, which allowed me to develop strong communication, customer service, and administrative skills. In the call center, I was the first point of contact for clients, answering inquiries, troubleshooting problems, and providing solutions in a fast-paced setting. The role taught me how to stay calm under pressure, resolve issues efficiently, and always maintain a positive attitude while speaking with customers. I quickly became adept at managing multiple calls and maintaining detailed records of each interaction, ensuring that each client felt heard and valued. In the office, I transitioned into an administrative role where I provided support to my colleagues and ensured smooth day-to-day operations. I handled tasks such as scheduling meetings, managing emails, organizing documents, and maintaining files. This position honed my organizational skills and deepened my understanding of how to balance multiple responsibilities at once. Whether I was coordinating with team members, helping clients, or handling office logistics, I learned how to be proactive, detail-oriented, and effective in ensuring everything ran efficiently. Working in both the call center and the office environment helped me build a well-rounded skill set that is transferable to many different roles. I became proficient in multitasking, developed a strong work ethic, and learned the importance of clear communication and teamwork. These experiences have prepared me to take on new challenges and succeed in a variety of professional environments.