I have more than 5 years at the service desk environment. Currently working as service desk agent, I have worked as desktop support .In both positions I worked with users remotely and in person, previous companies were big where I worked with a lot of users and its where I developed my technical, problem-solving and customer service skills. Technically Skilled in Windows 7, 8 and 10, Microsoft Office 2010-2016, IT Service Management Active Directory, SAP Basics and Verbal and Written Communication Doing 1st and 2nd line support. Working in a financial service company has thought me how to work under pressure. I have a 3 year ND: IT and ITIL Certified. I have good communication and Listening Skills. Brand statement: I aim to learn from the best and be the best at what I do through COMMUNICATION, ACCOUNTABILITY and Team Work.