Good day , I trust that you are healthy and at peace. • My name is Momina Gatzke • I am 33 years old a mother of 4 amazing kids. • I'm a very hardworking and dedicated person. • I'm kind and friendly, i am humble and wise . • I'm a very strong person n incredibly patient. • I'm always joyful. • Everything that I am I owe it to Jesus Christ Son of God Almighty. • • I have over 10 years experience in the Credit control industry. • I always go about and beyond what is expected of me. • I'm a natural born leader , leading with grace n compassion. • I am an Asset to you . • • I am a very fast learner, and can adapt easily. • I complete tasks timeously to the very best of my ability. • I have a great passion for credit control , I deal with (debtors) clients professionally yet compassionately. • I'm completed a course in telephone etiquette as well as credit management. • • I don't waste time , I meet my target long before it's due • • My desire is to work from home because then I can get to be • a mother of 4 amazing kids • I'm a very hardworking and dedicated person • I'm kind and friendly, I am humble and wise • I'm a very strong person and incredibly patient • I absolutely love resolving queries for a customer/clients/debtors satisfied. • So I always go out of my way to assist 100% • I know Advanced Microsoft Excel Allocating payments and journals - Reconciliation of accounts - Resolving queries timeously These are a summary of the skills I’ve acquired over the years: - Excellent communication skills • full function Credit Controller • Daily management of debts and collections – effective, systematic and prompt follow up of outstanding debt • Debtor account reconciliations – rectifying of previously mishandled accounts • Convert cash paying accounts to debit order thereby improving cash flow • Attend to all customer queries – internal staff & external clients by providing accurate advice on billing queries • Submit credit requests to Collections/Credit Control Manager for approval • Report to management on outstanding issues and inform them early of potential debtors’ problems • Excellent communication skills (Verbal& written) • Good telephone etiquette • Strong negotiation skills • Highly organized • Excellent problem-solving ability • Strong time-management skills • Ability to work as part of the team • energetic and self-motivated to fit into team • Good communication skills with strong personality • Willingness to work from home • High Problem Solving and work under pressure • Target driven • provide excellent service to external customers • To collect outstanding debts according to monthly targets • To minimise bad debts through controls and procedures • To reconcile customer accounts through the allocation of payments • Prepare/submit daily/weekly/reports • Maintaining an up to date client database • Collections and allocating payments correctly Customer service • Overachieving attitude • Verbal communication skills • Written communication skills • Friendly • Professional • Adaptable • Patience • Problem solving skills • Accuracy and attention to detail • Integrity • Interpersonal skills • Telephone skills • Microsoft Office proficiency • Listening • Professionalism • Customer focus • Organization • Calm under pressure • Supply management • Adaptable and quick to learn new technologies • Multitasking capabilities Thank you Kindest regards