Provide coordination support to ensure the execution of the project against the prescribed SAPS project management methodology. Provide support to Mobile Application (MySAPS) within the organization. Provide PMO/project/programme coordination and support services throughout the programme/project/service life cycle. Provide administrative services relevant to ICT Service Desk including receipt and processing of access request forms. Logging, tracking, escalating, communicating and closing of Incidents and Service requests. Escalate unresolved calls to 2nd line support. Make follow-ups with Users and 2nd line support staff to ensure that the User issue is attended timeously. Monitor incidents/requests according to priority. Ensure that information captured from 2nd line is relevant to calls logged. Following up and escalating problem incidents during the day to day operations within agreed SLA (Service Level Agreement) Ensuring of data integrity on telephone management system (TMS) Maintaining filing system for the section Doing general office administration