I provide positive customer experiences by being helpful and sensitive to my customers transactional needs and expectations, as well as educating them on the correct channels and products to suit their goals. I have a Diploma in Business Administration and a National Diploma in Technical Financial Accounting, both from reputable institutions and also I'm currently studying towards a BCompt Accounting Sciences: Financial Accounting with the University of South Africa. I am also a Certified Technical Financial Accountant and a Certified Senior Bookkeeper, with valid RE5 certification. I have over 9 years worth of experience in the banking, financial services, insurance, and retail industries, where I have developed skills in negotiation, management, HR consulting, office administration, business development, direct & sales, and customer service. I have successfully converted leads into sales, supported cost containment and reduction, and increased the utilization of self-service and online platform based banking options. I am passionate about delivering exceptional service and solutions to my customers, and I am always eager to learn and grow in my field.