Self-motivated and resourceful customer service representative with proven competency in: Resolving a wide range of product and service issues speedily and satisfactorily. Exceeding customer's post-sales needs with energetic follow-up. maintaining composure while handling challenging customer demands. Learning new processes from beginning to end. Focused customer service agent looking for a new challenge in a results-driven environment. Expertise includes: Solid experience in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in a Windows-based environment and proven ability to learn unique software. Confident and effective communicator who receives excellent customer feedback.