I have 11+ years of IT experience in SAP implementation, production support and enhancement projects. SAP CRM Functional Experience in the areas of Marketing Campaign, Lead, Opportunity Management, IPM (Intellectual Property Management) Acquisition Contracts, Service Complaint Management, CRM Web UI and Master Data. Diverse SAP Experience with involvement in all aspects of the implementation process: Business Requirement Study, Project Preparation, Process Design, Custom Development, Functional and Technical Specification Designing, Testing and Production Support.