Member of http://www.******.***.za (Independent Customer Contact Centre Association) - A collective of thought and servant leadership in South Africa contributing to the growth of the local contact centre industry. Global & South African Contact Centre Adjudicator: Contact Centre World Awards (2019) CCMG Contact Centre Awards (2019) CCMG Contact Centre Awards (2018) CCMG & BPESA Awards (2017 & 2016) BPESA Awards (2016 & 2015) In 2014 I graduated as one of the first 3 Contact Centre Executives CCMG in South Africa. This is a SAQA accredited assessment qualification. Business professional with exceptional interpersonal skills - often invited to speak on topical industry matters relating to captive and outsourced contact centre environments. Exposure in various disciplines of both the contact centre and operations industry affords me the ability to cross reference strategic interventions that are applicable to current market demands. Employed in the disciplines of Direct Marketing, Digital Online, National Emergency Services, Education, Financial Services & Complete Contact Centre Solutions. 20 years Management experience - 18 at a senior level. My professional purpose is to identify & nature GROWTH opportunities that aids further industry development for all stakeholders of the BPO and Contact Centre Industry.