My core duties go with the below mentioned • Ability to search fault, bug and call history lists. • Conduct post fix customer feedback. • Provide support in log analysis. • Provide support for Information Security Risk Analysis activities. • Escalating unresolved problems, delays in provision of services, delivery of equipment etc to the manager in a timely manner and avoid surprises. • Maintaining records of services provided, faults reported, cleared and issues escalated. • Proactively following up on issues and ensuring closure of pending items in a timely manner. • Practicing good record keeping for technical and administrative purposes.