Well-seasoned Senior Business Analyst and Process Mapping engineer with over 15 years in the game. My experience ranges from Baking, Finance, Healthcare, Insurance and Public entities. I have vast knowledge of payments systems, CRM, Insurance, Apps, Online banking, Data processing, Process Automation, Recon tools, HR, Software development, and Integration. I bridge the gap between business objectives and IT to drive efficiency and growth. I have successfully led numerous projects that have resulted in significant cost savings and revenue growth for my previous employers. I am skilled in conducting comprehensive market research, identifying key trends, and translating complex data into actionable insights. My ability to analyse data sets and develop innovative solutions has consistently contributed to improved operational efficiency and informed decision-making.