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Nicolene V.

Admin Assistant

  • Hourly rate: R150 /hr
  • Experience: 32 Years

About Nicolene

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. I have extensive experience in the Admin and Service Industry, where Customers always come first. I believe in going the extra mile for my customers. I enjoy working with people, and am a people's person. I believe in knowing and believing in my product, to obtain the best sales with confidence. I build good relationships with my customers, making them feel at ease with genuine sincerity in all my dealings with them. I have extensive Admin experience and worked in many different sectors. I understand and learn Company procedures and structures at a fast pace. This is due to the fact that I worked permanently for almost four years doing varied assignments. Hence I am able to and have implemented systems and procedures with ease. It has been fortuitous for me that I have worked within most companies in different departments. My Experience covered: Import/Export/web/road/IR/Costing/call center/database/Training/Customer Service/Travel/Finance to name a few different duties I have dealt with. Extremely busy call center, communications were done telephonically and email. Essential good telephone manner/etiquette. Many frontline/reception on various switchboards. A road freight company. I built up excellent relations with my customers, and a good record for excellent service. Two and a half years in the Food Industry with extensive dealings with customers on a one on one basis, making sales easily with my friendly and interested attitude, as well as running the Business. A year and a half in a Stone Trader Company, gaining knowledge in the stone industry, tooling and craft. As well as admin, orders, customer liaison, stock control, dispatching etc. I am a creative person, often re-doing layouts of my home and environment/landscape. Enabled me to be creative in the Bakery, Deli, Coffee, Cheese shop, signage/outlay of the shop, as well as baking, creating new product concepts. The pleasure of working in the Travel Industry, exposing me to more systems. An opportunity to work in 6 departments, and loading web content/research/editing and PR, a success in each. Other Travel Agency opportunity to do freelance web content, editing, flyers and brochures. The Financial sector, my role is a relationship coordinator, training/support to brokers using our Lead system on our CRM. As well as advising methods of lead services to brokers, procuring new business. Customer service of liaising with all queries, late estate, portfolio assistance. Booking medicals and telephonic medicals for Liberty clients and data updates. I was promoted to asset management, as a broker assistant, moving retirements, investments, etc. Admin work for Investments/tax free/RA's. In the finance world and their systems of Liberty, Old Mutual, Momentum, Glacier, Allan Gray, Sanlam, Stanlib and others. Rounding off with Real Estate Admin, bookings, and canvassing. I am a friendly, go getter, I enjoy learning new things and have been a pioneer of many systems for the highest service possible. I have extensive admin experience, manual, digital, online, pc, virtual etc. I am very much a visionary and a future thinker, and like to plan accordingly. I have a plethora of experiences in varied fields as you will see in my cv. I live in the Somerset West/Strand/Gordons Bay area, Western Cape

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