Dedicated and customer focused professional with 19+ years’ experience in retail occupational sector. Proven success resolving employer challenges and customer complaints with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction, and the bottom line. Instrumental in achieving the quality of sales and aftersales customer care to improve customer retention and word of mouth referrals. Proven expertise in: • Customer Care/Relations • Strategy Development/Execution • Sales & Marketing Content Creation • Customer Database Management • Office Management/HR Administration • Client Satisfaction & Support • Staff Training & Development • Documentation & Reporting • Telesales Representative