With a full range of computer and system proficiencies, my solid technical aptitude as well as my leadership and training abilities position me ready to thrive in this challenging role. Additionally, my previous 4 years of experience in IT system management and user support for top-tier financial firms provided me with core strengths in technical needs analysis, staff training programs, and general administrative support. Highlights of my background include: Expertise in IT system analysis and administration, quickly resolving user concerns and maintaining a reputation as a “go-to” person for all technical and IT system concerns. Configuring computer systems, diagnosing software issues, troubleshooting network/connectivity problems, and testing new technologies while delivering comprehensive user support via phone, in-person appointments, or remote access. • Keen aptitude for technology programs and solutions; proficient in an extensive list of software applications/platforms and hardware components (please see attached resume) • Demonstrating polished leadership, analytical, problem-solving, and collaboration talents to drive projects and teams to peak results.