As a highly skilled and forward-thinking leader with comprehensive experience driving successful customer service initiatives and campaigns, I possess a wide range of knowledge and experience that will allow me to contribute toward the success of your company. My expertise lies in skillfully overseeing customer success teams in enhancing customer service strategies, innovating new processes, and managing overall functionality to maximize customer retention and growth. Through my experience, I have become adept in overseeing a wide variety of responsibilities to optimize customer success while demonstrating a steadfast commitment to coaching and leading high-performance teams. My additional talents in communication, creative development, and problem solving position me to make a significant contribution to your organization. The following achievements demonstrate my skills: Conceptualizing and passion for customer experience journey, effective operational solutions and initiatives to propel the achievement of organizational goals and realize improved customer retention and profit enhancement. Overseeing day-to-day customer-facing operations—including relationship management, event coordination, staff training, and employee engagement—to accelerate growth. Ensuring positive customer experiences by proactively managing and growing customer relationships. Utilizing organizational, interpersonal, and problem-solving skills to generate peak results and top performance levels. My proven dedication to optimizing customer success and project management , along with my expertise in all facets of leadership and project management skills will contribute immensely to the success of your team. My passion also lies in catering for private events, corporate functions, birthday, anniversaries, bridal shower, champagne breakfast, conference /meetings, private lunch/dinner, picnic /braai, funeral takeaway packages. I understand that the success of a catered event is to get the food out and plated while it’s hot to serve it professionally and to make it look easy. Client evaluations are consistently high and are proven by return business. My administrative abilities contribute to success by paying attention to budget considerations and special circumstances like cooking in non-kitchen rooms by planning for mobile food preparation stations. I have successfully served groups from 50 to 1000 guests by hiring and training the kitchen and serving staff to work at a fast yet efficient pace. Thank you, looking forward to hearing from you. Lali