Dedicated and experienced customer service professional with three years of contact center expertise, seeking a challenging position in a dynamic organization where I can leverage my skills to contribute to customer satisfaction and business success. Professional Experience: Atlanta Insurance (Nov 2021 - Sept 2023) Customer Service Representative - Managed high-volume calls, addressing inquiries, resolving issues, and providing insurance product information. - Exceeded performance targets in call quality, average handling time, and customer satisfaction. - Collaborated with cross-functional teams to streamline processes and improve service delivery. TalkTalk at CCI (Dec 2020 - Nov 2021) Customer Service Associate - Handled customer queries through various channels, maintaining professionalism and courtesy. - Provided accurate information on products, services, and billing inquiries. - Assisted in training new team members, sharing knowledge and best practices. Skills: - Excellent verbal and written communication - Strong problem-solving and decision-making - Proficient in CRM software - Ability to handle challenging situations with empathy - Detail-oriented and organized - Team player in a fast-paced environment