I have more than 14 years of experience as an IT support technician with different IT companies. I was responsible for handling all the applications for business, troubleshooting the computer systems, and many more such things. I have strong analytical skills, communication skills along with A+, N+, Programming Diploma, Information Security Management, MCP and MCSA certificates in IT solutions. In my role as an IT Support Technician, I was responsible in maintaining accurate, comprehensive reports of all IT-related systems including desktops and laptops and IT hardware, installing, configuring and maintaining PCs, identifying and resolving hardware and software problems and providing on-site and off-site end-user training A summary of my career highlights appears below. For more detailed information, please refer to my enclosed resume. • Successfully resolved many troubleshooting tickets in a timely manner • Solved a variety of intricate technical, network, server and printer issues. • Gained expertise in diagnostics, end-user support, and problem identification. I am confident that my diverse range of skills and experience will be an asset at your company. I hope you find my application holds substantial proof to invite me for an interview. I look forward to meeting with you. Thank you for your time. You can call me at (***)-***-**** or e-mail me at ****@*****.*** Yours sincerely, Ntswikiseni Mphanama