I am a highly motivated and results orientated customer service professional, with a passion for excellence. I was the Executive Secretary to the Executive Director and Director of the Finance Expenditure department at the University of Johannesburg. Within the year being employed as the Executive Secretary, I had learned to manage the office independently when both Director and Executive Director were unavailable. And was also given the opportunity to arrange all travel requirements, local and international (booking of air tickets, arranging of hotel accommodation, as well as car rental arrangements) for the executive team and senior managers within the department. Having worked for Absa Bank for more than 13 years is where I have gained most of my expertise and skillset. A customer service representative with over a decade of experience with Wholesale and Corporate banking clients. Further information regarding my work experience is included on my attached cv. Finding myself to be organised, focused and successful at meeting deadlines. I have exceptional communication and interpersonal skill, obtaining the ability to increase customer satisfaction and being committed to exceeding customer expectations, I’ve also managed to provide exceptional customer service in a fast past-paced environment. Not only being able to multitask, I also work well under pressure and am dedicated to achieving work goals in a timely manner.