My name is Ompolokile Innocent Phale. I am a highly focused, hard-working and driven person. I have been in the insurance industry for just over 12 years. Over the past 12 years I have been exposed to claims management practice, legal recoveries and liabilities motor law claims, and risk management. I have had the pleasure of working for 2 of the big 4 Insurance Companies in South Africa, i.e Hollard and currently Santam Insurance Company. All the companies I’ve worked for are highly challenging and have pressurized environments with high volumes and performance targets to meet and my tenacity, self-motivation, results driven and ability to work effectively and focused under pressure enabled me to excel and consistently performing at a high level of expectation. I hold a paralegal certificate; Elements of short term insurance certificate and Diploma in occupational health and safety. I credit my strong analytical and problem solving skills acquired through the years. I have an eagle view approach to the organization because of the exposure I have had in my career. Thank you for taking the time to go through my CV.